THE ALLIANCE

321-770-0030

Terms of service

Effective may 25, 2026

These Terms of Service ("Terms") govern your access to and use of the website, communications, and consulting services (collectively, the "Services") provided by AVet2Vets Consulting LLC ("AVet2Vets," "we," "us," or "our"), a limited liability company operating from the State of Florida. By using the Services, scheduling a call, submitting an intake form, or opting in to text messages from us, you agree to these Terms. If you do not agree, do not use the Services.

1. Who We Are and What We Do

AVet2Vets Consulting is a veteran-owned consultancy that provides education, document preparation guidance, and one-on-one peer support to veterans, surviving spouses, and dependents pursuing VA disability benefits. We are not a law firm, and we do not provide legal advice. Communications with AVet2Vets are not protected by attorney-client privilege.

2. VA Accreditation and Fees

Under federal law (38 U.S.C. § 5904 and 38 C.F.R. § 14.636), only individuals accredited by the U.S. Department of Veterans Affairs may prepare, present, or prosecute a claim for VA benefits, and only accredited attorneys or agents may charge fees for representation on a claim after a VA decision has been issued. AVet2Vets does not charge fees prohibited by VA rules. Any fees disclosed to you in writing before services begin are limited to permitted consulting, coaching, and document-preparation work.

3. No Guarantee of Outcome

VA claim outcomes depend on facts, evidence, and decisions made by the U.S. Department of Veterans Affairs. We do not and cannot guarantee any specific rating, decision, timeline, or back-pay amount. Past results do not predict future outcomes.

4. Your Responsibilities

Provide accurate, complete, and truthful information.
Promptly share VA correspondence, exam notices, and supporting records that you want us to review.
Keep copies of your own records. You remain the owner of your file and are responsible for meeting VA deadlines.
Make your own final decisions about filing, appeals, and what to submit to the VA.

5. Scheduling Calls and Intake

When you submit the intake form or schedule a call, you authorize us to contact you by phone, email, and (if you opt in) text message at the contact information you provide, for purposes of confirming, rescheduling, conducting, or following up on the consultation.

6. Text Messaging (SMS/MMS) Terms

If you opt in to text messages from AVet2Vets — by checking the SMS consent box on the intake form, replying START to a message from us, or otherwise giving express written consent — you agree to the following:

Program purpose: appointment scheduling and reminders, intake follow-up, document requests, and case-status check-ins related to services you've requested.
Message frequency varies based on your case activity.
Message and data rates may apply from your mobile carrier. We do not charge for messages.
Carriers are not liable for delayed or undelivered messages.
Reply HELP for help. Reply STOP at any time to cancel. After you send STOP, we will send one confirmation message and will not send further texts unless you opt back in.
Consent to receive text messages is not a condition of purchasing or receiving any service.
You confirm you are the subscriber or customary user of the mobile number you provide, and you are at least 18 years old.

See our Privacy Policy for how we handle the phone number and message content you share. Mobile information and consent will not be shared with third parties for marketing or promotional purposes.

7. Confidentiality

We treat the information you share — military records, medical evidence, personal details — as confidential and only use it to deliver the Services or as required by law. Confidentiality does not equal legal privilege; see Section 1.

8. Intellectual Property

The site, written guides, templates, and other materials we produce are owned by AVet2Vets and provided to you for your personal, non-commercial use in connection with your own claim. Do not reproduce, resell, or redistribute them without written permission.

9. Disclaimers

The Services and all materials are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Nothing on the site constitutes legal, medical, financial, or tax advice.

10. Limitation of Liability

To the maximum extent permitted by law, AVet2Vets and its owner will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of benefits, profits, data, or goodwill, arising out of or related to your use of the Services. Our total aggregate liability for any claim related to the Services will not exceed the fees you actually paid to us in the six (6) months before the event giving rise to the claim, or one hundred U.S. dollars ($100) if you have not paid us anything.

11. Indemnification

You agree to indemnify and hold harmless AVet2Vets and its owner from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of information you provided that was inaccurate or misleading, or your misuse of the Services.

12. Termination

Either of us may end the engagement at any time, for any reason, on written notice (email is fine). On termination, you remain responsible for any unpaid permitted fees for work already performed, and we will return or destroy your records on request.

13. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute that is not resolved informally will be brought exclusively in the state or federal courts located in Florida, and you consent to the personal jurisdiction of those courts.

14. Changes to These Terms

We may update these Terms from time to time. The "Effective" date at the top reflects the latest revision. Material changes will be posted on this page; continued use of the Services after the effective date constitutes acceptance.